Dealing With Difficult Behaviours - Brisbane
Dealing With Difficult Behaviours - Brisbane
We've all been there. That colleague who interrupts every meeting, the team member who constantly pushes back on everything, or the customer who seems determined to make your day miserable. You know exactly who I'm talking about, don't you? The person who makes you want to hide in the supply closet until they go away.
Here's the thing - difficult behaviour isn't going anywhere. In fact, it seems to be getting worse in our post-pandemic world where everyone's a bit more on edge. But what if I told you that most "difficult" people aren't actually trying to be difficult? They're usually just stressed, overwhelmed, or communicating in a way that clashes with your style.
This training isn't about changing other people (good luck with that), it's about changing how you respond to them. You'll learn to spot the early warning signs before someone goes full drama mode, understand what's really driving their behaviour, and most importantly, how to keep your cool when they're losing theirs.
What You'll Learn
You'll discover how to read the room before things get heated. We'll show you the difference between someone having a bad day and someone with a genuine behavioural issue. You'll get practical tools for redirecting conversations that are going sideways, and learn how to set boundaries without starting World War III.
We'll cover de-escalation techniques that actually work in real situations - not just the textbook scenarios. You'll practice having those awkward conversations we all avoid, learn when to push back and when to let things slide, and understand how your own communication style might be triggering difficult responses.
The best part? You'll learn how to protect your own sanity while dealing with workplace anxiety that difficult people can create. We'll also explore techniques for managing emotions in the workplace - both yours and theirs.
The Bottom Line
Look, you can't control other people's behaviour, but you absolutely can control your response to it. This training gives you a toolkit of practical strategies that work in real workplace situations. You'll walk away feeling more confident about handling challenging personalities, less stressed about difficult conversations, and better equipped to maintain your professional relationships even when people are being, well, difficult.
By the end of this session, you'll have a clear action plan for dealing with the challenging people in your work life, and the confidence to implement it starting Monday morning.